Jeans Frame Customer FAQ

1. What is Jeans Frame?
Jeans Frame is a contemporary fashion brand dedicated to creating high-quality, versatile denim and wardrobe essentials. We believe in crafting pieces that combine timeless style with modern comfort, designed to integrate seamlessly into your everyday life.

2. Where do you ship?
We currently ship to all 50 U.S. states. All prices on jeansframe.com are listed in USD. We cover all applicable duties and taxes for orders shipped within the United States, ensuring there are no surprise fees at delivery.

3. What is your return policy?
We stand behind our products and offer a 30-day return policy for all full-price items from the date your order is shipped. Items must be in original, unworn condition with all tags attached to be eligible for a full refund to your original payment method.

  • Sale Items: Items purchased on final sale are not eligible for return or exchange.
  • Extended Holiday Policy: Orders placed in November and December enjoy an extended return window of 45 days from the shipment date.
    For detailed step-by-step instructions, please visit our dedicated Returns Center on jeansframe.com.

4. How do I track my order?
Once your order is processed and shipped, you will receive a shipping confirmation email that contains your tracking number and a link to monitor your package’s journey. You can also check the status of your order by logging into your account on jeansframe.com.

5. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as payments through PayPal, Apple Pay, and Google Pay. All transactions are secured with industry-standard SSL encryption.

6. How can I know what size to order?
To help you find the perfect fit, we provide detailed size guides for every product on its respective product page. We recommend reviewing these measurements and comparing them to a similar well-fitting garment you own. If you are between sizes or have specific fit questions, our customer service team can provide general guidance.

7. How do I care for my Jeans Frame denim?
To maintain the quality and color of your denim, we recommend:

  • Washing inside out in cold water on a gentle cycle.
  • Using a mild detergent.
  • Air-drying flat or tumble-drying on low heat to prevent excessive shrinkage and wear.
  • Avoiding frequent washing to preserve the fabric’s integrity.

8. My item is showing as “Out of Stock.” Will it be restocked?
Popular items often sell out quickly. You can sign up for restock notifications directly on the product page by entering your email address. We will notify you as soon as the item is back in inventory. Restock timelines vary and are not always guaranteed.

9. What is your Refer-a-Friend program?
Our Refer-a-Friend program rewards you for sharing Jeans Frame with your friends. You can generate a unique referral link through your account. When a friend makes their first purchase using your link, both you and your friend can earn a reward. Full terms and conditions are available on the Refer-a-Friend program page.

10. How can I stay updated on new collections and offers?
The best way to stay in the loop is by subscribing to our newsletter at the bottom of our homepage. Subscribers receive exclusive updates on new arrivals, special promotions, and early access to sales. You can also follow us on our official social media channels for style inspiration and brand news.

11. Can I modify or cancel my order after placing it?
We strive to process orders quickly to get your items to you as soon as possible. If you need to change or cancel an order, please contact our customer service team immediately via the contact form on our website. We will do our best to accommodate your request if your order has not yet entered the shipping fulfillment process.

12. Is my personal and payment information secure?
Absolutely. The security of your information is our top priority. Our website uses secure SSL (Secure Sockets Layer) technology to encrypt all personal and payment data during transmission. We do not store your complete credit card details on our servers. For more details, please review our comprehensive Privacy Policy.